Apple At Home Advisor is a telecommute-only work from home technical support position, done over the computer and through the help of a headset, to help owners of Apple products manage and resolve issues with their devices.
What Is Apple At Home Advisor?
As one of the largest and most successful technology innovators in the world, Cupertino, California-based Apple needs no introduction. Founded by tech guru Steve Jobs, Apple is most famous for its Mac line of desktops and laptops, the ubiquitous iPhone smartphone, the iPad tablet, the Apple Watch wearable device, and services like iTunes.
Apple At Home Advisor Product
While not necessarily a “product,” becoming an Apple At Home Advisor involves being employed by Apple in a technical support response role. Thanks to a company-supplied iMac desktop and headset, Apple At Home Advisors handle tech support calls both over the phone and on the internet to help Apple customers cope with a myriad of problems with their Apple products and services.
As this is an employment position, becoming an Apple At Home Advisor does require you to go through an application process. Individuals considered for the position will need a private room with a door to block out ambient noise, a reliable internet connection, and will have to satisfy any other employment requirements as prescribed by Apple.
Apple At Home Advisor Opportunity
While the compensation rate for becoming an Apple At Home Advisor isn’t publicized, the company remarks that its salaries are competitive.
Meanwhile, all Apple employees gain the opportunity to avail themselves of the company’s benefits package, which includes paid time off and product discounts. Other perks include an iMac and headset provided free of charge by Apple, possible reimbursement for a percentage of your internet service costs, and a five-to-seven-week paid training period.
Additional benefits also include insider information on new and upcoming Apple products that have yet to be released to the public. This is, of course, to ensure you have the knowledge to field calls on these products once they go on sale, but it is still an interesting perk.
Apple At Home Advisor Verdict
There’s not much to say about the Apple At Home Advisor job position. While becoming an advisor isn’t strictly working for yourself, it does represent the opportunity to work from home. However, you will be expected to work on a pre-assigned schedule – one controlled by your supervisors.
These schedules will most likely include work hours that take place over major holidays such as Christmas, as Apple products are a popular gift. This means large batches of people running into trouble setting up their new iPhone or Apple TV that will be calling you up for help.
Essentially this position is nothing other than customer service – specifically technical support – for Apple. The only difference is that instead of spending hours in front of a computer in a cubicle farm somewhere, you get to do it at home. This does provide plenty of advantages, but it doesn’t change the fact that you’re going to be paid to sit there and field dozens of calls a day from disgruntled, confused, or upset Apple product owners who expect you to sort things out for them.
If you’re the kind of person who excels in that environment and who enjoys staying abreast of the latest when it comes to Apple’s products and services, you’re welcome to go through the company’s application process to see if you’ll be accepted as a new Apple At Home Advisor. However, if this sounds like your idea of Hell – or if you’ve already served your time as a tech support or customer service representative – you might want to give the position a second thought before jumping in with both feet.